Who we are

This website is run by Progen Network Ltd, a company registered in England and Wales (company number 12186419). We are the data controller for the information described here.

What we collect

When you send an enquiry or book a free IT review using the form on our website, we collect:

• your name, business name, email address and phone number
• roughly how many staff your business has
• your preferred date and time for a call or visit
• anything you write in the message box

If you email or phone us, we keep a record of what you send or tell us so we can help.

Please don't include passwords or other sensitive information in the form.

Why we use it

What we do	Our lawful basis
Reply to your enquiry and arrange your free IT review	Taking steps at your request before entering into a contract, and our legitimate interest in answering enquiries
Prepare a quote or proposal you asked for	Taking steps at your request before entering into a contract
Keep a record of our conversations	Our legitimate interest in running our business and dealing with any questions or disputes

We won't add you to a mailing list or send you marketing unless you ask us to, and we never sell your information.

Who we share it with

We only share your information with services that help us run the website and reply to you:

• Formspree, which receives the form on our website and forwards it to us by email. Formspree is based in the United States; information sent to it is protected by appropriate safeguards for international transfers, as set out in Formspree's privacy policy.
• Microsoft 365, which we use for our email and files.
• Our website hosting provider, which keeps standard server logs (such as IP addresses and pages visited) for security.
• Cloudflare Web Analytics, which counts visits to help us understand which pages are useful. It doesn't use cookies or track you across other websites, and it doesn't build a profile of you.

We may also share information if the law requires it.

How long we keep it

If you make an enquiry but don't become a customer, we delete your details within 12 months. If you become a customer, we keep records for as long as we work together and for up to 6 years afterwards, to meet our legal and accounting obligations.

Cookies and analytics

This website doesn't use cookies or advertising trackers. We use Cloudflare Web Analytics to count page views, where visitors come from and what type of device they use. It works without cookies and doesn't identify you, so there's no cookie banner. You can read more in Cloudflare's privacy policy.

Your rights

Under UK data protection law you can ask us to:

• give you a copy of the information we hold about you
• correct anything that's wrong
• delete your information
• stop or limit how we use it, or object to us using it
• send your information to you or another organisation

To do any of these, email [email protected]. We'll reply within one month and there's normally no charge.

Complaints

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Our customers' data

This policy covers our website and enquiries. When we look after IT systems for customers, we handle their data on their behalf under the terms of our agreement with them.

Changes to this policy

We'll update this page if anything changes. The date at the top shows when it was last updated.

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